We do not provide legal advice through our website. It is for general information only and is not intended to constitute legal advice or advice of any kind. We have taken care to ensure that the information supplied is correct. However, no representation or warranty is given as to the accuracy, completeness or quality of the information provided.
By submitting your details through the Car Claims Direct website, or by telephone, you are agreeing to an initial evaluation of your details by ourselves and subsequently by our panel of solicitors, if you wish to speak with them. We are not solicitors and do not give legal advice. The information on this website is not a substitute for such advice and you should not rely upon it.
The provision of this information is not intended to create, nor does it create, a solicitor/client relationship between the firm and the recipient, nor is any contractual relationship created between the firm and the recipient, whether the information is transmitted, downloaded or otherwise communicated.
We disclaim any liability to any person or body arising from the use of the information contained in this web site or from any act or omission of any person or body in reliance on the information supplied through this website. We accept no responsibility for any loss or damage including without limitation any consequential loss or damage suffered by anyone acting in purported reliance on the information supplied.
We provide links to external websites in order to enhance the service provided by this site. If the website is operated by a third party, we have no control over its content and cannot accept responsibility for any problems caused by using the site.
Privacy – General
If you have any questions or concerns about anything contained within this site, please email Carl Griffiths (firstname.lastname@example.org)
When using this website, you may be redirected to other websites operated by Proaxis Legal Limited. The information and terms and conditions below apply throughout.
Your privacy and confidentiality, and the way in which we use the information we receive from you is very important. This policy explains how we use the information you provide to us and how we protect your privacy.
If you are a client, we have professional obligations of confidentiality. We will comply with those obligations, but we may agree with you that some of your information will be shared with third parties and we will share information where necessary in order to effectively represent you.
Calls to our offices may be recorded for training and monitoring purposes:
- in order to assess compliance with regulatory requirements
- to assess the quality of our service
- to detect unauthorised use
- to establish the existence of facts.
We only gather information if you choose to give it to us by using one of our online forms or sending us an email. The information you give us will include your name and contact details and information about any transaction or case you would like our assistance with, particularly the name of the lender and/or the dealer that you entered into a contract with.
We will only use that information for the following purposes:
- so that we can contact you by phone, email or letter if you ask us to give you advice or to tell you how we can help you;
- so that we may keep a record of our communications with you in case you contact us again; and
- so that we can investigate the transaction or case with which you would like our assistance and provide details to our solicitors.
We will assume that you agree to be contacted by phone, email or letter if you provide us with that contact information. Although we will do all that we can to protect the security of your information, remember that email and the internet are not secure means of communication.
You should access the Google website for more information about Google Analytics or if you wish to opt out of having your internet behaviour collected by Google Analytics.
Refusing cookies on our site
Law and Jurisdiction
Our terms and conditions are governed by English law and subject to the jurisdiction of the English Courts.
Our complaints policy
We believe everybody has the right to high standards of customer service. That’s why we encourage you to contact us if you’ve experienced service from us, or our solicitors, that did not meet our high standards and your expectations.
We hope that everybody who contacts us is pleased with the service they receive, but we understand that sometimes this isn’t the case.
We hope that you never have to complain about Proaxis Legal Limited. However, if you do, please find below our complaints procedure:
1. Complaints may be made in writing, by e-mail, by telephone or any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
3. We will send you a written or electronic acknowledgement of a complaint within 5 business day of receipt, identifying the person who will be handling the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
4. Within 8 weeks of receiving a complaint we will send you either:
4.1 a final response which adequately addresses the complaint; or
4.2 a response which:
4.2.1 explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
4.2.2 informs you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay.
5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
6. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Claims Management Ombudsman whose contact details are as follows:
Get in touch by phone Call the consumer helpline
0800 023 4567 (free to call on mobiles or landlines)
(18002) 020 7964 1000 (calls using next generation text relay)
+44 207 964 1000 (if you’re calling from abroad)
Get in touch by email
Fill in their complaint form (PDF) and email to
Get in touch by post
Exchange Tower, Harbour Exchange, London, E14 9SR
Get in touch by text
Text them on 07860 027 586
Ordinarily, you can ask the Ombudsman to look at your complaint if it meets all three of the conditions below:
1. The problem or when you found out about it, happened after 5th October 2010; and
2. You are referring your complaint to the Legal Ombudsman within either of the following:
- 6 years of the problem happening; or
- 3 years from when you found out about it; and
3. You are referring your complaint to the Ombudsman within 6 months of our final response.